Achieving Accessible Websites - A study of Design and Development Processes in NRK

Abstract

Web accessibility plays an important part in improving the quality of web and the quality of life for people in their everyday life. However, despite significant effort recent years, inaccessible web sites is still a major problem. Developing an accessible website has proven challenging and several studies have indicated that having access to developer guidelines is not sufficient. This paper presents results from a study of the front-end website development process of the Norwegian Broadcasting Company (NRK), including the developers and designers involved. The results indicate that there are several factors that may influence whether a development team achieves accessibility. In addition, this study provides recommendations and strategies for developing accessible websites.