Gry Cecilie Lunder Høiland

Om

Gry Cecilie Lunder Høiland er førsteamanuensis i innovasjon og endringsledelse på NTNU ved Institutt for industriell økonomi og teknologiledelse, faggruppen Økonomi og ledelse på Gjøvik.

Faglig bakgrunn: organisasjonssosiolog med PhD i ledelse.

Forskningsfokus på ledelse av organisasjonsendring, impact, innovasjons- og implementeringsprosesser i komplekse organisasjoner.

Studieprogramleder Master i Ledelse av Innovasjon og Digital Sikkerhet

https://www.ntnu.no/studier/miids

FORSKNINGSOMRÅDER

Organisasjonssosiologi
Innovasjonsprosesser
Implementeringsprosesser i komplekse organisasjoner
Impact forskning
Institusjonell teori
Institusjonell kompleksitet
Integrerte helsetjenester
Emprisk fokus: Helse- og velferdssystemene

Dagens organisasjoner står overfor en rekke komplekse utfordringer som krever at endring og tilpassing er en del av organisasjonsbildet. Vi har en demografisk utvikling som gjør at vi må tenke nytt på mange samfunnsområder, for eksempel i helse- og velferdssektorene. Og vi er vitne til en eksplosiv utvikling innen teknologi, digitaliseringen og påfølgende behov for digitale transformasjonen i organisasjoner og hele sektorer.

Organisering og ledelse av endring og digitale innovasjonsprosesser, inkludert forståelse av implementering av nye løsninger, er avgjørende kompetanse for organisasjoner i møte med disse komplekse utfordringene. For eksempel vet vi fra både forskning og dyrekjøpte erfaringer at det ofte oppstår implementeringsgap/avvik mellom planlagte sentrale initiativer og endringer, og den faktiske utførelsen i praksis.

Hva forårsaker implementeringsgap? Hva er det som gjør at implementeringen av nye strategier og tiltak i den virkelige verden er så utfordrende å gjennomføre? Hva skjer i samspillet mellom teknologi, menneske og organisasjon, og i samspillet mellom organisasjoner? Ved å adressere disse spørsmålene kan vi bedre forstå og håndtere utfordringene knyttet til uungåelige endringene som organisasjoner og sektorer i dag står ovenfor.

PhD title: Frontline policy implementation in public organizations - a sociological analysis of the 'how and why' of implementation gaps

Utvalgte publikasjoner:

Organizing professional work and services through institutional complexity – how institutional logics and differences in organizational roles matter.

Høiland, G. C. L. and Klemsdal, L. (2022) ‘Organizing professional work and services through institutional complexity – how institutional logics and differences in organizational roles matter’, Human Relations, 75(2), pp. 240–272. doi: 10.1177/0018726720970274.

Abstract

How is the complexity of contemporary professional work and services organized differently by management at the strategic level and professionals at the operational level? And what are the implications for managing this complexity? Drawing on literatures on institutional complexity, organizational roles and the analyses of case study data from interviews, observations and documents at a large public service provider in Norway, this article advances the understanding of management in complex organizations and makes the following three contributions to the institutional logics literature. First, we show how multiple institutional logics have different functions at strategic and operational levels, resembling a dynamic interplay in organizing professional work and services. Second, we show how these differences in handling multiple logics are contingent upon the different roles of the strategic managers and operational professionals. Finally, we advance the understanding of what institutional complexity may involve in organizations by disclosing how the significant conflicts stem not only from the presence of multiple logics, but also from differences within the organizations in how multiple logics are handled. Our findings have implications for the planning and management of organizational design and implementation strategies and demonstrate the utility of the institutional complexity perspective for managing complexity in contemporary organizations.

The relationshisp between research an innovation in the public sector - an analysis of five cases from labour and welfare services.

Gulbrandsen, M. and Høiland, G. C. (2021) “The relationship between research and innovation in the public sector – an analysis of five cases from labour and welfare services ”, Nordic Journal of Social Research, 12(Special issue), pp. 46–69. doi: 10.7577/njsr.3687.

Abstract

Many public agencies promote renewal in the public sector through projects that require a productive combination of research and innovation activities. However, the role of research in innovation processes is a neglected theme in the public sector innovation literature. We address this gap through an analysis of five cases from the Norwegian Labour and Welfare Administration. We find few examples of innovations based directly on research, but several examples of research on innovations and on more complex co-evolutionary processes of the two activities. Research seems to be particularly important for the diffusion and scaling up of innovations. We find that research has an impact on innovation in later phases of the innovation process through the formalisation of practice-based and unsystematic knowledge, codification of experiences, and legitimation to ensure political support and funding. This new conceptualisation contributes to the public sector innovation literature and may help improve policies that set up a rather limited role for research.

Frontline Policy Implementation in Public Organizations : A Sociological Analysis of the ‘how and Why’ of Implementation Gaps

Høiland, G. C. (2018). PhD Thesis no. 416. Universitetet i Stavanger.

Abstract

Background and aims Innovation is promoted in politics and public service organizations as an essential factor for meeting the demands of society. How new policies or strategies can be implemented as intended in complex multi-level public organizations is a major practical and academic puzzle. We know from extensive research that there is often a gap between central policy formulations and their implementation in practice (Hill & Hupe, 2003; Hupe, 2014) created by frontline workers exercise of discretion and their outcomes (Lipsky, 1980, 2010). However, there is a need for empirical research on the ‘how and why’ of street-level implementation (Hupe, 2014) such as ‘how the workers actually arrive at their decisions’ (Goldman & Foldy, 2015 p.169), as well as the use of multi-leveled perspectives to investigate the problem of implementation gaps (Hupe, 2014). The thesis aims to investigate mismatches between centrally directed policy measures and their implementation on the operational level. Introducing the concept of ‘resistance-driven innovation’, the thesis challenges the normative tendency of viewing implementation gaps as implementation failures (Hupe & Hill, 2016).

Resistance-driven Innovation? Frontline Public Welfare Workers’ Coping with Top- down Implementation

Høiland, G. and Willumsen, E. (2018) “Resistance-driven Innovation? Frontline Public Welfare Workers’ Coping with Top- down Implementation”, Nordic Journal of Working Life Studies, 8(2). doi: 10.18291/njwls.v8i2.106153.

Abstract
Employee-based innovation researchers point to the important role of welfare workers in public service innovations. Bureaucratic and New Public Management inspired managerial agendas, still widely present in Nordic welfare organizations have been tied to an increase in feelings of inau- thenticity and use of coping strategies by welfare workers. At the same time, post-NPM principles of collaboration and service tailoring are more in line with professional values of welfare workers. Drawing on a critical realist informed case study comprising qualitative interviews and observations in the Norwegian public welfare and employment services, we describe types of revision and resis- tance practices used by frontline employees when faced with top-down implementation instructions, linking them to different types of innovations. The article adds to literatures on employee-based innovation by conceptualizing resistance practices as value-motivated resistance-driven innovation that may have a function of calibrating public value creation in welfare organizations submerged in bureaucratic and NPM-inspired managerial regimes.

Forskning

FORSKNINGSOMRÅDER

Organisasjonssosiologi
Innovasjonsprosesser
Implementeringsprosesser i komplekse organisasjoner
Impact forskning
Institusjonell teori
Institusjonell kompleksitet
Integrerte helsetjenester
Emprisk fokus: Helse- og velferdssystemene

Organisering og ledelse av endring og digitale innovasjonsprosesser, inkludert forståelse av implementering av nye løsninger, er avgjørende for organisasjoners overlevelse og suksess i møte med disse komplekse utfordringene. For eksempel vet vi fra både forskning og dyrekjøpte erfaringer at det ofte oppstår avvik mellom planlagte sentrale initiativer og endringer, og den faktiske utførelsen av tiltakene i praksis, eller såkalte implementeringsgap.

Hva forårsaker implementeringsgap? Hva er det som gjør at implementeringen av nye strategier og tiltak i den virkelige verden er så utfordrende å gjennomføre? Hva skjer i samspillet mellom teknologi, menneske og organisasjon, og si samspillet mellom organisasjoner? Ved å adressere disse spørsmålene kan vi bedre forstå og håndtere utfordringene knyttet til de viktige endringene som organisasjoner og sektorer i dag står ovenfor.

PhD title: Frontline policy implementation in public organizations - a sociological analysis of the 'how and why' of implementation gaps

Publikasjoner

Høiland G & Klemsdal L (2022) Organizing professional work and services through institutional complexity – how institutional logics and differences in organizational roles matter. Human Relations, 75(2), 240-272

2016

Høiland, Gry Cecilie; Willumsen, Elisabeth. (2016) Understanding implementation in complex public service organizations – implication for practice. Journal of Comparative Social Work
Vitenskapelig artikkel

2015

Høiland, Gry Cecilie; Willumsen, Elisabeth. (2015) Innovasjon for mer integrerte tjenester : samarbeid på tvers i arbeidsinkludering. Fagbokforlaget
Vitenskapelig Kapittel/Artikkel/Konferanseartikkel

Tidsskriftspublikasjoner

Gulbrandsen, Magnus; Høiland, Gry Cecilie Lunder. (2021) The relationship between research and innovation in the public sector – an analysis of five cases from labour and welfare services. Nordic Journal of Social Research
Vitenskapelig artikkel
Magnussen, Siv; Andfossen, Nina Beate; Høiland, Gry Cecilie Lunder. (2021) En oppsummering av kunnskap: Kommunal medvirkning og samarbeid med forsknings- miljøer om innovasjon og forskning i omsorgssektoren. Omsorgsbiblioteket
Vitenskapelig oversiktsartikkel/review
Høiland, Gry Cecilie Lunder; Klemsdal, Lars. (2020) Organizing professional work and services through institutional complexity – how institutional logics and differences in organizational roles matter. Human Relations
Vitenskapelig artikkel
Høiland, Gry Cecilie; Willumsen, Elisabeth. (2018) Resistance-driven innovation? : frontline public welfare workers’ coping with top-down implementation. Nordic Journal of Working Life Studies
Vitenskapelig artikkel
Høiland, Gry Cecilie; Willumsen, Elisabeth. (2016) Understanding implementation in complex public service organizations – implication for practice. Journal of Comparative Social Work
Vitenskapelig artikkel

Del av bok/rapport

Høiland, Gry Cecilie; Willumsen, Elisabeth. (2015) Innovasjon for mer integrerte tjenester : samarbeid på tvers i arbeidsinkludering. Fagbokforlaget
Vitenskapelig Kapittel/Artikkel/Konferanseartikkel

Rapport

Høiland, Gry Cecilie. (2018) Frontline policy implementation in public organizations. A sociological analysis of the 'how and why' of implementation gaps. . Universitetet i Stavanger Universitetet i Stavanger
Doktorgradsavhandling

Undervisning

Studieprogramleder for Master i ledelse av innovasjon og digital sikkerhet (MIIDS) https://www.ntnu.no/studier/miids

Emner i MIIDS

IDS4005 Spesialiseringsprojsket (prosjektbeskrivelse og forberedelse Masteroppgaven)

IDS4006 Organisasjonsendring, ledelse og den norske samarbeidsmodellen

IDS4100 Masteroppgave MIIDS

Veiledning

Veileder doktorgradsstipendiater, mastergradstudenter og bachelorstudenter på NTNU

Formidling

2024

Vitenskapelig foredrag

Woolley, Richard; Tellmann, Silje Maria; Karaulova, Maria; Høiland, Gry Cecilie Lunder; Saidi, Trust. (2024) Societal impact of research from the societal perspective: Exploring the impact process in detail. Universitetet i Oslo R-QUEST and OSIRIS final conference , Domus Bibliotheca, Oslo, Norway 2024-11-08 - 2024-11-08
Vitenskapelig foredrag

Høiland, Gry Cecilie Lunder; Obstfelder, Aud Uhlen; Landheim, Anne Signe. (2024) Understanding mechanisms for coordinating healthcare - the case of mental healthcare services in rural Valdres, Norway. Handelshøyskolen BI OBHC 2024 , Oslo 2024-04-03 - 2024-04-05
Vitenskapelig foredrag

Storvik, Bjørn Steinar; Høiland, Gry Cecilie Lunder; Obstfelder, Aud Uhlen; Landheim, Anne Signe. (2024) Understanding mechanisms for coordinating healthcare - the case of mental healthcare services in rural Valdres, Norway. Handelshøyskolen BI OBHC 2024 , Oslo 2024-04-03 - 2024-04-05

2021

Vitenskapelig foredrag

Tellmann, Silje Maria; Gulbrandsen, Magnus; Høiland, Gry Cecilie Lunder. (2021) Finding the right research. Articulating and implementing demands for academic policy advice. . ECPR ECPR Joint Sessions 2021-05-26 - 2021-05-28

2020

Vitenskapelig foredrag

Høiland, Gry Cecilie Lunder. (2020) Hvordan forstå avstanden mellom planlagt implementering og faktisk bruk i hverdagen. Helsedirektoratet Leve hele livet - Fra plan til handling , Oslo/digitalt 2020-11-18 - 2020-11-18

2019

Vitenskapelig foredrag

Høiland, Gry Cecilie; Gulbrandsen, Magnus. (2019) 'An easy match? Evidence-based policy meets science-based impact' Working paper for EU-SPRI conference 2019. EU-SPRI 2019 , Roma 2019-06-05 - 2019-06-07
Vitenskapelig foredrag

Høiland, Gry Cecilie; Gulbrandsen, Magnus. (2019) Better together A critical discussion of the relationship between research and innovation in policy and practice. Høgskolen i Innlandet / NEON NEON 2019 , Lillehammer 2019-11-27 - 2019-11-28
Vitenskapelig foredrag

Tellmann, Silje Maria; Gulbrandsen, Magnus; Høiland, Gry Cecilie. (2019) Practices in Public Agencies’ R&D Departments. ECPR 2019 2019-09-04 - 2019-09-07

2017

Vitenskapelig foredrag

Høiland, Gry Cecilie; Willumsen, Elisabeth. (2017) Frontline public welfare employees’ resistance practices as value-driven, employee-based innovation? . Inland Norway University of Applied Sciences Pubsic 2017 (Public service innovation conference 2017) , Lillehammer 2017-11-15 - 2017-11-18
Vitenskapelig foredrag

Høiland, Gry Cecilie. (2017) Applying critical realism in public service implementation research. ESWRA ESWRA 2017 (EUROPEAN CONFERENCE FOR SOCIAL WORK RESEARCH) , Ålborg 2017-04-19 - 2017-04-21

2016

Vitenskapelig foredrag

Høiland, Gry Cecilie. (2016) Researching a specific innovation process in NAV. Center of Innovation Research, UiS, IRIS Speed-date seminar. Innovation in public sector , Stavanger 2016-11-22 - 2016-11-22
Vitenskapelig foredrag

Høiland, Gry Cecilie. (2016) Street-level bureaucrats and the paradox of embedded agency in a public policy implementation study. EGOS EGOS 2016 , Napoli 2016-07-06 - 2016-07-09
Vitenskapelig foredrag

Høiland, Gry Cecilie. (2016) Street-level bureaucrats and the paradox of embedded agency through the lens of critical realism. International Association of Critical Realism IACR 2016 , Cardiff 2016-07-20 - 2016-07-22
Vitenskapelig foredrag

Høiland, Gry Cecilie. (2016) Innovasjon i arbeidsinkluderingstjenester.Top-down implementering i NAVs frontlinje. UiS Velferdstjenesteprogrammet , Stavanger 2016-10-25 - 2016-10-25

2015

Vitenskapelig foredrag

Høiland, Gry Cecilie. (2015) Implementeringsprosesser i NAV. Fra ledelsesnivå til frontlinje. UiS Kickoff Forskningsprogrammet Organisasjons Design , Kvinesdal 2015-08-13 - 2015-08-14
Vitenskapelig foredrag

Høiland, Gry Cecilie. (2015) Understanding and researching work inclusion policy implementation in NAV. Constructing an analytical and methodological framework. Center for Innovation Research, UiS, IRIS Center for Innovation Reserach Lunch seminar series , Stavanger 2015-05-13 - 2015-05-13

2014

Vitenskapelig foredrag

Høiland, Gry Cecilie. (2014) The need for interorganisational and interprofessional collaborations for service innovation in work inclusion for young people with asperger syndrom. UiS RIP 2014 - 9th Regional Innovation Policies Conference , Stavanger 2014-10-17 - 2014-10-17

Språkvelger

Gry Cecilie Lunder Høiland